The bubble game
GAME OVER
Welcome to
This is a customer success simulation game
Rules:
Each circle represents a customer, the bigger the circle, the more they are paying (5~20)
They move from left to right representing their annual subscription
They pay daily, increasing your score, unless they churn
How customers churn
by them not getting contacted often enough (dropping from top to bottom)
which takes 90 days
And can be prevented by clicking on them with the mouse to bubble them up
by them reaching the end of their subscription unhappy (red)
You can make your customers a little happier by clicking on them while holding the G key
But you can only do it once every 12 days(🏥 will show up on the bottom right when available)
Extra rules
Happy Customers (green circles)
When renewing their subscription they might pay more
When extra happy they might pay more
Might need less contact (take slightly longer to drop)
Sad Customers (red circles)
When extra sad they might pay less
Need special care
Instead of holding G key, you need to hold R key to click them
if you hold the wrong key you still have to wait 12 days to do it again